chambersc VIP
Total posts: 37
30 Mar 2015 18:51

A subscriber has renewed before their current subscription has expired. However, they are still receiving renewal expiry emails when the send expiry emials is triggered. Any idease why?

Last Modified: 07 Apr 2015

Tags Emerald 10


Sergey
Total posts: 13,748
07 Apr 2015 11:33

Because Emearld does not know that subscription is renewed. In your sace is simple but what is user renewed plan A with plan B? Hard to know that one is a renewwal of other.

But in Emerald 10 alert system will be advanced. I am sure this will be fixed there.

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