Stripe Payment Error

This is restriction by Stripe.

https://groups.google.com/a/lists.stripe.com/forum/# !topic/api-discuss/hcJGxd_n7qc

Thanks but these are different members. Unless that is, the Stripe payment gateway is not correctly setting up the customer with Stripe?

On that forum you can read that Strip limit 25 subscriptions per customer. You have to ask them to raise your limits.

No. You are missing the point. These are new customers.

For each subscription your code should be passing in an email address, Stripe uses this to identify a subscriber as a new customer, and EACH of these customers can have up to 25 subscriptions.

My suspicion is that your code is not setting the email address and Stripe is assigning a subscription to an automatically generated customer number which is not unique (based on a blank email address). Looking at the Stripe dashboard I can see that this customer number has many subscriptions assigned to it and it has now reached the Stripe limit.

This appears to happen for new memberships on my client's site. Renewals are working fine, and to renew the member has to be logged in.

It looks like for non-logged in members (i.e. new customers) that there is a fault in your code which is not setting up the email address in the subscription data passed into Stripe.

So, I have checked with Stripe. They have explained that the customer object is something that needs to be created during the transaction process. Email address is not something that they use to identify a new customer. So it sounds as if your code is not correctly creating a new customer object correctly.

Any update on this Sergey? My client is dead in the water and can't process new memberships...

I checked Stripe plugin once again and tested it on test account I have. Everythign works fine. Customer is created normaly.

PLease check in your Stripe acount. Find customer that have this error and see what subscription he has.

There's only one Stripe customer - a customer object that has been created previously and incorrectly.

This customer is having multiple plans and multiple subscriptions applied to it.

Like I said before there is an issue and it continues to stop my client being able to process subscriptions.

This would be better switched over to Skype - I will try you there, as there is a lot of interactive things that you'll need to learn from our Stripe dashboard in order to debug this!

This is still broken and urgent. I have sent you information on Skype, but have not had a response.

bonzomedia There's only one Stripe customer - a customer object that has been created previously and incorrectly.

This customer is having multiple plans and multiple subscriptions applied to it.

try to delete it in table jos_user_profiles. Fins all records with profile_key = emerald.stripe and then your customer. Delete this record. Next time gateway will create new customer.

No. No. No.

Again, these are different subscribers, i.e. different, unique customers.

I have spoken with Stripe. They have told me that your code is not correctly creating the customer object and all these different subscribers/customers are being assigned to a single customer object on the Stripe side. That is what is causing the issue.

Your suggestion above does not apply.