HI, we are using joomla 2.5.14 and emerald pkg_emerald.v.8.9603
We seem to have a problem with Worldpay payments. We sent out a half-price coupon to about 9,000 former subscribers last week, and got a couple of hundred responses. But Worldpay seems to be hypervigilant, declining about 1 in 10 payments. That’s bad enough but at the moment all those declined payments are getting a subscription enabled before they are declined.
There seems to be a process called ‘capture’ which captures the card’s details and it’s this process that results in most payments failing. The capture process seems to happen almost instantly – either the payment details are captured or the card is declined in the same minute. So, we need our subscription software not to be activated until the capture process is completed.
is it possible to cure the problem of subscription still being enabled when the payment is declined?
thanks
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HI, we are using joomla 2.5.14 and emerald pkg_emerald.v.8.9603
We seem to have a problem with Worldpay payments. We sent out a half-price coupon to about 9,000 former subscribers last week, and got a couple of hundred responses. But Worldpay seems to be hypervigilant, declining about 1 in 10 payments. That’s bad enough but at the moment all those declined payments are getting a subscription enabled before they are declined.
There seems to be a process called ‘capture’ which captures the card’s details and it’s this process that results in most payments failing. The capture process seems to happen almost instantly – either the payment details are captured or the card is declined in the same minute. So, we need our subscription software not to be activated until the capture process is completed.
is it possible to cure the problem of subscription still being enabled when the payment is declined?
thanks