First Purchase Discount not available when discount for cross plans exist

It is on purpose. Only one discount may be applied at a time. If you apply coupon, then even cross plan discount will gone.

I agree that only one discount can be applied at a time. But to me, the logic is wrong. If there is a first time discount, that should be available at all first purchases, but not the crossplan discount. If there are any drawbacks of applying the first time discount in the way I just told you, I can't think of it right now.

Щрб you mean order! First discount have to override crosplan discount? Or may be even we should apply bigest discount?

Sergey you mean order! First discount have to override crosplan discount? Or may be even we should apply bigest discount?

I have been thinking about this. Let's discuss it. I think the best solution would be this:

In the current case, the system does not check what the user had bought before. It only checks if there is any cross plan discount in the plan settings. If there is a cross plan discount (no matter if the user had bought those cross plans or not), it shows the cross plan discount and it hides the first purchase discount.

How it should be is: If the user had not bought any of those cross plans, first purchase discount should be valid. Emerald should check if the user had bought any of those plans listed in cross plan settings and then cross plan discount should be valid.

As a summary:
In the current case, to make a discount, Emerald checks the if there is any cross plan that is selected in the plan settings. It does not check if the user had bought any of those selected plans in the settings. But it should check what user had bought to apply the cross plan settings.

If all these is not clear for you, I can explain them on Skype.

Ok. I changed that. Now we check for discount only if crossplan discount was applied.

Thanks Sergey, this seems to be working logically now.