Hi,
Should Emerald on membership renewal of a subscription add time to the existing subscriber's time, not just creates a new subscription item with a new creation date. On both my J1.5 and current J3.4 site subscriber old items are not deleted. Resulting in multiple accounts under one user name.
At the subscription page t says,"Purchase new or update subscription". But there is no separtion between purchasing new and renewing so the subscriber is just ALWAYS purchasing a new plan. Am I missing something? Can this be changed in the settings or is this a bug?
D. Ashley
Hi,
Should Emerald on membership renewal of a subscription add time to the existing subscriber's time, not just creates a new subscription item with a new creation date. On both my J1.5 and current J3.4 site subscriber old items are not deleted. Resulting in multiple accounts under one user name.
At the subscription page t says,"Purchase new or update subscription". But there is no separtion between purchasing new and renewing so the subscriber is just ALWAYS purchasing a new plan. Am I missing something? Can this be changed in the settings or is this a bug?
D. Ashley