Hi,
I have gone through the backend configuration details of the ticketing system and could not find this option so thought I might ask as there are so many options and there is a good chance that I may have missed this.
When someone creates a ticket, is it possible to assign that ticket to a staff member. I am a web developer myself and one of my clients has the requirement to being able to automatically assign the tickets to a pool of staff members using either round-robin or some other technique.
Thank you,
Maddy
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Hi,
I have gone through the backend configuration details of the ticketing system and could not find this option so thought I might ask as there are so many options and there is a good chance that I may have missed this.
When someone creates a ticket, is it possible to assign that ticket to a staff member. I am a web developer myself and one of my clients has the requirement to being able to automatically assign the tickets to a pool of staff members using either round-robin or some other technique.
Thank you,
Maddy