Today I met weired problem on Emerald :
I am running Emerald v10.98 on Joomla 3.8.3 on PHP 7.0.25. I set "Alipay" as the gateway to accept payment.
One of my registered users paid today. After the payment successfully send to my Alipay account, his subscription DID NOT activated automatically!
I know this issue only after he wrote to me via email and asked me to activate his subscription for him.
I was very suprised when I got his email, because Emerald had never give me such an embarrassment before! It always will AUTOMATICALLY activate the subscription after a successful payment was made.
Then I checked the "sales" list in my Emerald and noticed that there is no transaction ID at all (see attached screenshot), though I can confirm that the payment is successful because I have got the money in my Alipay account and I can see the "Order ID" of this subscription in my Alipay account.
So Why Emerald stopped working for me?
BTW, I always update my Emerald by install the latest package (bigger one) directly over older version.
Today I met weired problem on Emerald :
I am running Emerald v10.98 on Joomla 3.8.3 on PHP 7.0.25. I set "Alipay" as the gateway to accept payment.
One of my registered users paid today. After the payment successfully send to my Alipay account, his subscription DID NOT activated automatically!
I know this issue only after he wrote to me via email and asked me to activate his subscription for him.
I was very suprised when I got his email, because Emerald had never give me such an embarrassment before! It always will AUTOMATICALLY activate the subscription after a successful payment was made.
Then I checked the "sales" list in my Emerald and noticed that there is no transaction ID at all (see attached screenshot), though I can confirm that the payment is successful because I have got the money in my Alipay account and I can see the "Order ID" of this subscription in my Alipay account.
So Why Emerald stopped working for me?
BTW, I always update my Emerald by install the latest package (bigger one) directly over older version.