New Plan Start Date Incorrect - Emerald 10

Total posts: 89
07 Авг 2018 00:07

Hello,

I am testing for the subscription start date when a new plan is purchased, but the current plan has not yet expired. I have the new plan set to "Set start day on the end of the current subscription"... but as you can see from the two images, that isn't working for some reason.

The current plan was set to expire on August 7, and when I purchased the new plan on August 6, the start date says the 6th (should be the 7th). Am I missing something or is this a glitch?

Thanks emerald-planstartsetting emerald-planstartwrong

Последние изменения: 19 Авг 2018

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progressionsp VIP

Total posts: 89
07 Авг 2018 19:00

Anyone else having this problem?

Any suggestions @Sergey @pepperstreet

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progressionsp VIP

Total posts: 89
08 Авг 2018 04:24

tried moving the Athlete Transfer plan into the same category thinking that maybe the calculation of start day only works with active plans in the same category- but same result! I need help with this @Sergey - I'm getting members transferred over but if this isn't fixed, it's a huge problem for us.

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progressionsp VIP

Total posts: 89
12 Авг 2018 04:22

Hey, thanks for the awesome support guys! (sarcasm) Figured out the problem- it turns out I didn't reference the plan in the Cross Plan section. I'm a little frustrated here because this is something so simple, yet had me scrambling to figure it out for 4 days now- someone from the company could've probably figured this out in 2 minutes.

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Sergey

Total posts: 13,748
19 Авг 2018 08:27

this feature should not depend on crossplans. But it work only with THE SAME PLAN. If you what Plan A start when Plam И ends those are cross plans. And that selector already does not affect anything.

I am sorry for long response time. I'll try to check forum more often.

Работает на Cobalt